New in bulk packing. The item may be slight scratches on the surface due to transportation and storage, please understand. Made of high elasticity sponge foam, which is softer and more comfortable compared to mesh fabric, and warmer in winter. This headrest is only suitable for Herman Miller Aeron chair. Easy to install, comfortable and adjustable. We will provide you with after-sales service as soon as we can! If you are satisfied with our products and services, hope to receive your five-star review. Thank you for your understanding and cooperation!